Exchanges & Returns

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We accept exchanges, returns, or refunds within 30 days and is proud of our customer service. If you have any problems please let us know, we're available through our "chat with us" button on the homepage or direct message on instagram @cocodealers.

 

Exchanges & Return Policy

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email hello@cocodealers.com within 30 days of receiving your product to begin the process.

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

We do not accept returns for perishable and/or beauty items without quality issues.

If you wish to return your item, we must receive your request within <30 days> of the date you received your item.

Return Shipping

After you’ve submitted a return request to hello@cocodealers.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package. 

Shipping on us for damaged or defective item.

1/2 cost of shipping for exchanges or deducted from your refund. 

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

If an item is out of stock we will automatically refund your purchase. 

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

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